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He reached out to support but received istotnie assistance and was frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our system and appreciated the player’s cooperation.
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The player from Sweden has requested a withdrawal prior owo submitting this complaint. The player from Australia had requested a withdrawal less than two weeks prior owo submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal.
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His withdrawal requests had been repeatedly cancelled due jest to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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